Refund and Cancellation Policy

Free trial

Premium starts with a 7-day free trial for first-time subscribers. Nothing is charged during the trial. Cancel before it ends and you will not be charged at all.

Cancelling

Cancel at any time from your account page, which opens Stripe's customer portal, or by emailing support@teswatch.com. Cancellation takes effect at the end of the period you have already paid for; you keep Premium until then, and you are not charged again.

Refunds

If you are not happy with Premium, ask for a refund within 14 days of a charge and we will refund that charge in full. Refund requests after 14 days are considered case by case, for example when the service did not work for you and support could not fix it. Refunds are issued through Stripe to the original payment method and usually appear within 5 to 10 business days.

How to ask

Email support@teswatch.com from your account's email address with the date of the charge.

Your statutory rights

This policy does not limit any rights you have under consumer protection law where you live.